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The more memorable and emotionally resonant your customer experience, the more customers are likely to return and tell others too...Read
Emotions account for 50% of business value. As a business leader, if you don't intentionally operationalize emotions, you'd be missing out on 50% chances for growth...Read
Without knowing it, Zappos successfully built a culture that helped them hit their $1B gross merchandise sales goal 2 years earlier than planned...Read
Customer loyalty isn’t something you can buy with discounts or lock in with points. It is a response to how your business operates on the inside...Read
How our loyalty strategy supports the achievement of core business goals Increase revenue, reduce costs, and make the most of assets you already have...Read
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